Got Questions? We’ve Got Answers!
Below are our most frequently asked questions to help you with everything from orders to product details.
If you need further assistance, feel free to reach out through our Contact Page. We’re happy to help! 😊
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Afterpay, and digital wallets like Apple Pay and Google Pay.
Are my payment details secure?
Are my payment details secure?
Absolutely! We use industry-standard encryption and secure payment gateways to ensure that your payment information is safe.
How do I pay via Afterpay?
How do I pay via Afterpay?
To use Afterpay on a website, add items to your cart and proceed to checkout. Select Afterpay as your payment method and complete your order. A confirmation email will be sent to you afterward.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
What is your return policy?
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition and packaging. Please visit our Returns page for detailed instructions on how to return an item. Link here: https://binibeauty.com/policies/refund-policy
Do you offer international shipping?
Do you offer international shipping?
At the moment, we only offer shipping to New Zealand and Australia. Shipping costs and delivery times may vary based on the destination. For more info, check our shipping policy here: https://binibeauty.com/policies/shipping-policy
Can I change or cancel my order?
Can I change or cancel my order?
To change or cancel your order, please contact us within 24 hours at hello@binibeauty.com or on our social media. Cancellations within this timeframe will receive a full refund minus a small processing fee. After this period, we may be unable to accommodate changes. For more info, check our policy here: https://binibeauty.com/policies/refund-policy
What should I do if I receive a damaged or incorrect item?
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us at hello@binibeauty.com or on our social media. To assist in resolving the issue, kindly provide proof of the damage or error, such as clear photographs of the item and packaging. We are committed to addressing your concerns promptly.
Do you have a loyalty program?
Do you have a loyalty program?
Yes, we have a loyalty program, Binibini Club, that rewards you for shopping with us. Sign up on our website to start earning points for every purchase.
Where is your store located?
Where is your store located?
Our studio is located in Bayview, North Shore. For full location details, please email us at hello@binibeauty.com. As we operate from a residential address, we opted not to share our full address publicly. Our studio is open daily from 9:00 AM to 6:00 PM, unless otherwise announced.
